Saturday, April 3, 2010

Spring has sprung

We love this weather, sun, warmth...a sandwich outside.

As we are open longer and longer we get more and more reviews on line. the vast majority are supportive, which is great, but we get a few, and it is few, very bad reviews. All feedback is valued, but some reviews puzzle us. Here are two from the same day, posted on the same review site.

Can't tell you how glad I am to have a place like this in my neck of the woods. I use it more as a grocery store than a sandwich or coffee shop. Friendly staff, nice selection of unique & everyday items. Great to have owners that not only care about every thing that is on their shelves, but also in the store almost every hour they are open.

Top notch guys, can't wait for store #2

Here is #2:
I really like the "concept", especially since I am a foodie. However the service leaves a bad taste in my mouth - no pun intended. One two separate occasions the same person - clearly with a chip on her shoulder - was rude and dismissive. Today, I stop by to get a smoked turkey sandwich and she was way too much -- that I cancelled my order and walked out. DONE! So note to owners - not matter how fab your products, treating your customers -- all your customers -- with courtesy is a requirement not an option.

Seems like two different stores. All we can ask is that you visit our store and make your own decision about what we do. We endeavor each day to make the best tasting items and offer them in a friendly and respectful way to everyone. If you are ever in the shop and you feel that we are not living up to our end of the relationship please let us know. We can and will address any and all issues. We take what we do seriously and want each person who visits us be more than satisfied. Talk with us. Thank you.